Important Information.  Please Read.

To be eligible for a refund, credit reversal, or to stop a scheduled payment, you must fill out the RMA form and follow the requirements below.  Once we receive your insoles by mail, you will receive a reversal of all charges to your credit card or a scheduled payment will be stopped, whichever applies.  This RMA form is for Refund Requests only.  For replacement of damaged or defective Insoles please click here for the RMA Warranty Replacement form.

1.  You must fill out the online RMA Form (below) on or before 30 days from the date of purchase to be eligible for a refund.  The date of purchase is hand written on your warranty card (Insole Package).  Customers who purchased their insoles at a retail outlet who do not have a hand written date on the warranty card must include a copy of a sales receipt or a copy of the credit card statement showing FOOTRELIEF in the transaction description.

2.  You must postmark your return on or before 30 days from the date of purchase.  Insoles postmarked after 30 days from the date of purchase will be returned to the sender and are not eligible for a refund.

3.  You must include a printed copy of the RMA form results with your return.  A copy of the RMA form results will be sent to your email once you complete the form below.

4.  You must ship both insoles, the dated warranty card, and a copy of the RMA form results on or before 30 days from the date of purchase to be eligible for a refund.

5.  Please wash insoles and air dry prior to shipping.

Please fill out the form below.  After you push the submit button you will receive a copy of the RMA form results by email.  You must print the RMA form results from your email inbox and send a copy with your refund request.  Please check your email spam and junk box before contacting us if you do not receive a copy of the completed RMA form results.