Warranty Replacement. Please Read.
This RMA form is for
Warranty Replacement of defective or damaged insoles
only. For refund requests
click here for the RMA Refund Request form.
To be eligible for a
warranty replacement you must follow the guidelines
below and fill out the RMA form on this page. Once we receive your insoles,
warranty card, and copy of the RMA form results by mail, you will receive a
replacement pair of insoles within 2-3 weeks.
1. You must
postmark your insoles on or before 365 days from the
date of purchase for insoles covered under the One
Year Warranty or 730 days from the date of purchase
for insoles covered under the Extended Two Year
Warranty. The date of purchase is hand written on
your warranty card (Insole Package). Customers
who purchased their insoles at a retail outlet who
do not have a hand written date on the warranty
card must include a copy of a sales receipt or
a copy of the credit card statement showing FOOTRELIEF
in the transaction description.
2. You must
include a printed copy of the RMA form results with your
return. A copy of the RMA form results will be sent
to your email once you complete the
ship both insoles, the dated warranty card, and a copy of the RMA form results to be
eligible for a replacement.
4. After 90
days from the date of purchase you must include
include a check or money order for $4.95 per pair if
your insoles are damaged due to a non-manufacturer
wash insoles and air dry prior to shipping. Due to
hygienic reasons dirty insoles will not be replaced.
Please fill out the form below.
After you push the submit button you will receive a
copy of the RMA form results by email. You
must print the RMA form results from your email
inbox and send a copy with your
Please check your
email spam and junk box before contacting us if you do not receive
a copy of the completed RMA form results.