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Providing Real
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Since 2007

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  Warranty Replacement Form
Customer Service Number: Mail Insoles to:

1-(800)-614-6762

Foot Relief Insoles
Distribution Center
12310 Mundy Lane
Lodi, CA 95240

RMA Warranty Replacement.  Please Read.

This RMA form is for Warranty Replacement of defective or damaged insoles only.  For refund requests click here for the RMA Refund Request form.

To be eligible for a warranty replacement you must follow the guidelines below and fill out the RMA form on this page.  Once we receive your insoles, warranty card, and copy of the RMA form results by mail, you will receive a replacement pair of insoles within 2-3 weeks.

1.  You must postmark your insoles on or before 365 days from the date of purchase for insoles covered under the One Year Warranty or 730 days from the date of purchase for insoles covered under the Extended Two Year Warranty.  The date of purchase is hand written on your warranty card (Insole Package).  Customers who purchased their insoles at a retail outlet who do not have a hand written date on the warranty card must include a copy of a sales receipt or a copy of the credit card statement showing FOOTRELIEF in the transaction description.

2.  You must include a printed copy of the RMA form results with your return.  A copy of the RMA form results will be sent to your email once you complete the form below.

3.  You must ship both insoles, the dated warranty card, and a copy of the RMA form results to be eligible for a replacement.

4.  After 90 days from the date of purchase you must include include a check or money order for $4.95 per pair if your insoles are damaged due to a non-manufacturer defect.

5.  Please wash insoles and air dry prior to shipping. Due to hygienic reasons dirty insoles will not be replaced.

Please fill out the form below.  After you push the submit button you will receive a copy of the RMA form results by email.  You must print the RMA form results from your email inbox and send a copy with your return.  Please check your email spam and junk box before contacting us if you do not receive a copy of the completed RMA form results.

 

 

2 Year Manufacturer Replacement Warranty*
 
     

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